info@consorzioguinadi.itService Level Management is a process in the ITIL design stage. It focuses on ensuring agreed standards are met through monitoring reports, and finding areas to improve. It also assists in ensuring that the services can be scaled and that any infrastructure changes are done in accordance with requirements, reducing any problems that could arise from an abrupt growth in capacity or performance.
To achieve this, you need a rock-solid process that sets achievable goals and ensures they are constantly examined to assess their effectiveness. Teams need to collaborate and work together to ensure that SLAs are set with the right flexibility to allow for changes while still delivering on the promises made to customers.
Be aware that customers may not notice a change until it surpasses their expectations. For instance, if you say to users that your site will load in 0.1 milliseconds, and they don’t notice the difference until they revisit the site then you’ve wasted their time and your effort.
SLM is a discipline that requires close collaboration between teams. OTRS offers the infrastructure, tools, and configuration options required to support your processes for managing service levels. Contact us to learn how our software can help improve your ITIL process.
data room software play more important role for headquarters